Support
We are here to help with your AI receptionist, your subscription and your account.
Contact us
Email: info@meltflexai.com
We reply within 2 business days, usually the same day. Please write from the email address on your account and tell us which business or phone number the question is about, so we can look it up straight away.
Frequently asked questions
How do I send my calls to the receptionist?
Keep your business number and forward it to the receptionist number shown in the app. On a mobile line, dial a short code plus that number. On Verizon, dial *71 plus the number for unanswered calls, and *73 to switch forwarding off. On T-Mobile and AT&T, dial **61*number# for unanswered calls and **67*number# for calls while you are busy, and ##004# to clear forwarding.
On a VoIP or office phone system, set the receptionist number as the forwarding destination in its admin panel. Start with unanswered and busy calls only. Then call your business number from another phone to check that it works.
How do I cancel a subscription bought in the App Store?
Subscriptions bought on an iPhone are billed by Apple and are cancelled in your Apple account, not in our app. Open the iPhone Settings app, tap your name, tap Subscriptions, choose AI Receptionist and tap Cancel Subscription. You keep access until the end of the period you have paid for. Refunds for App Store purchases are handled by Apple under Apple's refund policy.
How do I cancel a subscription bought on Google Play?
Subscriptions bought on Android are billed by Google and are cancelled in Google Play. Open the Play Store app, tap your profile picture, tap Payments & subscriptions, then Subscriptions, choose AI Receptionist and tap Cancel subscription. You keep access until the end of the period you have paid for. Refunds for Google Play purchases follow Google Play's refund policy.
I subscribed on the website. Where do I manage that?
Subscriptions bought on our website are managed from your account on the website.
How do I delete my account?
In the app, open Settings and choose Delete account. You can also delete it from our account deletion page. Deletion removes your receptionists, returns your phone numbers, and deletes your calls, recordings, transcripts, calendar connections and devices. A subscription bought in the App Store or on Google Play is not cancelled by deleting the account - cancel it in the store first, as described above.
Something is wrong with a call.
Open the call in the app or the dashboard and use Report an issue. The report includes the transcript and timing we need. For anything urgent, email us.
Company
MeltFlex s.r.o.
Bratislava, Slovak Republic
Email: info@meltflexai.com