You cannot answer the phone with both hands in a boiler
Home services has a structural problem no amount of discipline fixes: the work and the phone need the same person at the same time. You are under a sink, on a roof, or driving between jobs, and that is exactly when the calls come. Voicemail does not solve it either, because a homeowner with water coming through a ceiling does not leave a message - they ring the next van on the list.
- Emergency call-outs
- Burst pipe, no heating, dead consumer unit. It asks your triage questions, works out whether this is a today job or a next-week job, and follows your escalation rule - straight through to your mobile for genuine emergencies, booked in for everything else.
- Quote requests
- It captures the job type, the address, the access details, and the timeline, then either books the survey into your calendar or hands you a qualified lead with enough detail to price it without a second call.
- Calls while you are on a job
- Every call is answered on the first ring while your hands are full, so the third caller of the afternoon gets the same treatment as the first instead of ringing out while you are mid-repair. On Team, three can be handled at the same time.
- Time-wasters and cold sales calls
- It screens on your criteria - outside your service area, a job you do not take, an obvious sales call - so what reaches your phone is work rather than noise.
- Evenings and weekends
- Most home emergencies happen outside working hours, which is when most of your competitors are on voicemail. Answering at 8 p.m. on a Sunday is the whole advantage.
One missed call is often one whole job
For a trade, the arithmetic is brutally simple: a missed call is usually a missed job, and a job is worth hundreds or thousands rather than a few pounds. Miss two a week and the lost revenue dwarfs anything the phone system costs. Emergency callers in particular are ringing down a list and stop at the first person who answers, so the value of picking up is highest exactly when you are least able to. After each call you get a text and an email with who rang, what they need, and what was promised.
Connecting it to the mobile you actually answer
The number on the van stays the number on the van. You set conditional forwarding on your mobile - divert on busy, on no answer, and out of hours - so the calls that today go to voicemail while you are under a sink or up a ladder go to the AI instead, and everything else still rings in your pocket. There is no porting, no new number to reprint, and no day where the phone does not work. If you would rather split it, take a second number for the emergency line and route it to different rules. Solo answers one caller at a time; on a storm day, when six people ring in ten minutes, Team's three simultaneous calls is the difference between six booked jobs and one. Turning it off is one setting on the handset.
Jobs, calendars and the software you already pay for
Trades software is a crowded market and nobody's AI receptionist writes into all of it. What this one does:
- Jobs and callbacks go into Google Calendar, Microsoft 365 or Outlook, or Cal.com, connected with OAuth and synced both ways, so the 8 a.m. slot booked at midnight is really gone.
- It does not write into ServiceTitan, Jobber, Housecall Pro, Tradify or SimPRO. If you run one of those, the working pattern is the calendar it syncs to plus the emailed summary, and you dispatch from the same place you do now.
- Every call arrives as a summary and a full transcript: the address, the fault as the customer described it, whether there is water on the floor, and the callback number - which is most of what you would have written on the back of a job sheet anyway.
- If your system takes an HTTPS webhook, each call can be posted to it signed, which is how one-van shops get leads into their own spreadsheet or dispatch tool without touching an integration marketplace.
Emergencies, quotes and the two things it must never do
Two rules decide whether this works on a trade line. First, it does not quote. Give it a price and it repeats your price; give it nothing and it says a quote needs eyes on the job and books the visit, rather than inventing a number you have to walk back on the doorstep. Second, it does not decide what is an emergency - you write the test, in your words (water you cannot stop, no heat with a baby in the house, gas smell, a lock-out at midnight), and it applies that test and escalates the way you told it to, including calling or texting you directly. Everything else gets the next real slot and a confirmation. Calls are EU-hosted and encrypted, never sold and never used to train external models.
Built for businesses like yours
Illustrative scenarios from the industries we serve.
“Our front desk used to miss calls constantly during patient hours. Now every single call gets answered 24/7 and appointments just book themselves. Staff can finally focus on patients.”
“couldn't pick up on a job site so I was losing clients every week. This thing answers every call, qualifies the lead and texts me a summary. closed 3 jobs this month I would've missed.”
“Set it up in like 20 minutes during my lunch break. Now it handles all the booking calls while my team works on clients. honestly wish I'd done this a year ago.”
“One person agency here, I can't always answer. It qualifies every caller, grabs their details and books showings straight into my calendar. like a full time receptionist for nothing.”
“We were paying two people just to answer phones. Now the AI takes the overflow and after hours calls. Cut our front desk costs almost in half.”
“the voice is shockingly natural. Half my customers have no idea theyre talking to an AI. Books the appointment, confirms it, done.”
“missed calls were killing us at night. now every after hours call gets answered and I get a text recap in the morning. game changer for a small firm.”
“Setup was way easier than I expected. Described my business, picked a few options and it was taking calls same day. No tech skills needed at all.”
“It pushes every booking right into my calendar and never double books. Friday nights used to be chaos answering the phone, not anymore.”
“honestly skeptical at first but it handles weird questions better than my old answering service did. and it's a fraction of the price.”
“We get a lot of Spanish speaking callers and it switches languages no problem. captures everything and emails me the lead instantly.”
“phones ring nonstop during dinner rush. now the AI takes reservations and to-go orders while we cook. saved us so many lost tables.”
“It books consults, answers pricing questions and sends me a summary of every call. feels like I hired a receptionist without the payroll.”
“I run the shop alone and can't stop mid job to grab the phone. it answers, qualifies, and texts me whats urgent. closed more work this month than ever.”
“switched from a call center that kept messing up bookings. this never gets the appointment wrong and it actually sounds friendly.”
“the after hours coverage alone paid for itself. people call at 9pm and still get booked. no more voicemail tag.”
“gave it a week on our real calls and it booked 4 appointments straight off. easy decision.”
“integrates straight into our calendar and CRM so nothing gets lost. setup took one evening and it's been running flawless since.”
Ready to go in under 10 minutes.
Anyone can get AI Receptionist up and running-no coding skills required.
Create AI phone assistants
Select voice, language, and a welcome message.
Define in-call behavior and post-processing
Set up different call handling and choose how you want to receive the transcripts.
Let the AI take your phone calls
The AI will be linked to an AI Receptionist phone number or your own phone system.
What it actually does
Not a phone menu with a nicer voice. Here is what it can do on a real call - and what happens when it can't.
Gets people to the right person
Set up to five destinations - front desk, billing, the on-call engineer - each with its own hours. It picks the one that fits what the caller needs, and it knows who is actually reachable right now.
Escalates before you lose the caller
It offers a person the moment someone is upset, has had to repeat themselves, or says it's an emergency. It doesn't wait to be asked. Add your own triggers: a burst pipe, someone threatening to cancel.
Rings you when it matters
An urgent message texts you straight away, and if you want it to, the receptionist calls you and reads out who rang, their number and the problem. Set a callback window and it promises that out loud.
Reads from your own systems
Point it at your API and it can look up an order, check stock or quote your real pricing mid-call, instead of guessing or taking a message you have to answer later.
Doesn't make things up
Name the subjects it must never answer and it says so plainly instead of guessing. Give it wording that has to be exact and it uses yours. After every call it checks what it said against what you told it and flags anything it couldn't back up. And if a caller asks outright whether they're talking to an AI, it tells them.
Remembers who's called before
A returning caller is greeted by name and isn't asked again for what they already told you. One switch turns it off if you'd rather it didn't.
Use cases
Answered while you are on the tools, after-hours emergency intake, and jobs qualified and booked on every call, in 25+ languages, and texted to you to dispatch.
Reception & Routing
Takes incoming calls and forwards them to the appropriate contact person.
Call Transcription
Collects inquiries, transcribes them, and sends you a summary by email.
Customer Service
Handles customer inquiries around the clock with precisely defined behavior.
Appointment Booking
Schedules appointments during the conversation with instant confirmation.
Order Processing
Fast 24/7 automated request handling - no waiting, no missed orders.
50+ More Options
Every business is different. Configure the AI to match your exact workflow.
Home services questions, answered
Catch every job you cannot answer.
Answer every call while you are on the tools or after hours, qualify the job, and book it into your calendar in 25+ languages. Live in about 10 minutes, with a 30-day money-back guarantee.
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