Phone support for a shop that never closes
An online store trades around the clock but staffs a helpdesk during office hours, and the phone number on the contact page is the gap between the two. The calls that arrive outside those hours are rarely browsing questions. They are people who have already paid and want to know where their parcel is, or people about to pay who have one question first.
- Where is my order
- The single highest-volume call in e-commerce and the one that least needs a human. It takes the order number and the details you briefed it on, gives the caller a straight answer, and logs the contact so your helpdesk sees it.
- Returns, refunds, and exchanges
- It walks the caller through your actual returns policy rather than a generic one, because you brief it on your windows, conditions, and who pays return postage. Anything outside the policy gets escalated to a human on your rules instead of being improvised.
- Pre-sale questions
- Sizing, stock, compatibility, delivery dates. These calls come from people holding a full basket, so answering them at 10 p.m. is the difference between a completed checkout and an abandoned one.
- Peak and promotion spikes
- Black Friday, a launch, a piece of press coverage: volume multiplies without warning. The AI answers around the clock without extra seats to hire, and on Team it takes three calls concurrently, so a good day does not turn into an unreachable one.
- Cross-border customers
- If you ship internationally, your callers do not all speak your language. It handles 25+ of them, and the service is EU-hosted and GDPR-first, which matters when the caller is giving out an order number and an address.
Every unanswered call is a support ticket you still pay for
The call you miss does not disappear. It becomes an email, a live-chat session, a chargeback dispute, or a one-star review about being unreachable - each of which costs more to resolve than the ninety seconds the phone call would have taken. Worse, an unanswered phone number on a checkout page is a trust signal in the wrong direction: shoppers use it to judge whether you are a real business before they hand over a card.
Putting a phone number back on the site
Most shops either bury the number or do not publish one, because a published number means somebody has to answer it. This is the setup that changes that calculation: take a new number, put it on the contact page and in the order-confirmation email, and let the AI answer it. Nobody has to staff a line. If you already publish a number, keep it and forward instead - all of it, or only what rings out after hours and at weekends, when a shopper in another timezone is looking at a delivery estimate and deciding whether to trust you. Nothing is ported and the existing line keeps working. Solo covers one number and one call at a time; Team covers three numbers, which is the shape for a shop running separate consumer and trade lines.
Order status, and what it can actually see
The limit here is worth stating plainly, because it is where AI phone support usually oversells.
- It does not have a live connection into Shopify, WooCommerce, Magento or your 3PL, so it cannot read a specific order's tracking state mid-call unless you give it a way to.
- What it does well is everything around that: shipping windows, returns and refund policy, sizing, stock questions and pre-sale objections, all answered from the brief you write, in 25+ languages, at 2 a.m.
- For the calls that genuinely need the order record, it captures the order number, the email on the account and the exact problem, then follows your rule - callback slot, message, or transfer to a person - and sends the whole thing to your helpdesk as a signed webhook or an email summary.
- Callbacks and appointments go into Google Calendar, Microsoft 365 or Outlook, or Cal.com, both ways.
Customer data on a support call
A support call collects an email address, an order number, sometimes an address - personal data under GDPR, from a caller who may be anywhere in the EU. It is encrypted in transit and at rest and hosted in the EU, never sold and never used to train external models, which is the part your DPO will ask about first. Two things to brief explicitly: that the AI must never read back full card details or take a payment over the phone (it cannot process one anyway), and what it is allowed to confirm about an account to someone who has not been verified. Left unbriefed it says it does not know and hands off, which is the safe failure. Your retention and access terms are in the privacy policy.
Built for businesses like yours
Illustrative scenarios from the industries we serve.
“Our front desk used to miss calls constantly during patient hours. Now every single call gets answered 24/7 and appointments just book themselves. Staff can finally focus on patients.”
“couldn't pick up on a job site so I was losing clients every week. This thing answers every call, qualifies the lead and texts me a summary. closed 3 jobs this month I would've missed.”
“Set it up in like 20 minutes during my lunch break. Now it handles all the booking calls while my team works on clients. honestly wish I'd done this a year ago.”
“One person agency here, I can't always answer. It qualifies every caller, grabs their details and books showings straight into my calendar. like a full time receptionist for nothing.”
“We were paying two people just to answer phones. Now the AI takes the overflow and after hours calls. Cut our front desk costs almost in half.”
“the voice is shockingly natural. Half my customers have no idea theyre talking to an AI. Books the appointment, confirms it, done.”
“missed calls were killing us at night. now every after hours call gets answered and I get a text recap in the morning. game changer for a small firm.”
“Setup was way easier than I expected. Described my business, picked a few options and it was taking calls same day. No tech skills needed at all.”
“It pushes every booking right into my calendar and never double books. Friday nights used to be chaos answering the phone, not anymore.”
“honestly skeptical at first but it handles weird questions better than my old answering service did. and it's a fraction of the price.”
“We get a lot of Spanish speaking callers and it switches languages no problem. captures everything and emails me the lead instantly.”
“phones ring nonstop during dinner rush. now the AI takes reservations and to-go orders while we cook. saved us so many lost tables.”
“It books consults, answers pricing questions and sends me a summary of every call. feels like I hired a receptionist without the payroll.”
“I run the shop alone and can't stop mid job to grab the phone. it answers, qualifies, and texts me whats urgent. closed more work this month than ever.”
“switched from a call center that kept messing up bookings. this never gets the appointment wrong and it actually sounds friendly.”
“the after hours coverage alone paid for itself. people call at 9pm and still get booked. no more voicemail tag.”
“gave it a week on our real calls and it booked 4 appointments straight off. easy decision.”
“integrates straight into our calendar and CRM so nothing gets lost. setup took one evening and it's been running flawless since.”
Ready to go in under 10 minutes.
Anyone can get AI Receptionist up and running-no coding skills required.
Create AI phone assistants
Select voice, language, and a welcome message.
Define in-call behavior and post-processing
Set up different call handling and choose how you want to receive the transcripts.
Let the AI take your phone calls
The AI will be linked to an AI Receptionist phone number or your own phone system.
What it actually does
Not a phone menu with a nicer voice. Here is what it can do on a real call - and what happens when it can't.
Gets people to the right person
Set up to five destinations - front desk, billing, the on-call engineer - each with its own hours. It picks the one that fits what the caller needs, and it knows who is actually reachable right now.
Escalates before you lose the caller
It offers a person the moment someone is upset, has had to repeat themselves, or says it's an emergency. It doesn't wait to be asked. Add your own triggers: a burst pipe, someone threatening to cancel.
Rings you when it matters
An urgent message texts you straight away, and if you want it to, the receptionist calls you and reads out who rang, their number and the problem. Set a callback window and it promises that out loud.
Reads from your own systems
Point it at your API and it can look up an order, check stock or quote your real pricing mid-call, instead of guessing or taking a message you have to answer later.
Doesn't make things up
Name the subjects it must never answer and it says so plainly instead of guessing. Give it wording that has to be exact and it uses yours. After every call it checks what it said against what you told it and flags anything it couldn't back up. And if a caller asks outright whether they're talking to an AI, it tells them.
Remembers who's called before
A returning caller is greeted by name and isn't asked again for what they already told you. One switch turns it off if you'd rather it didn't.
Use cases
Order status, returns and shipping questions, and pre-sale help handled on every call, in 25+ languages, with the details pushed to your helpdesk and CRM.
Reception & Routing
Takes incoming calls and forwards them to the appropriate contact person.
Call Transcription
Collects inquiries, transcribes them, and sends you a summary by email.
Customer Service
Handles customer inquiries around the clock with precisely defined behavior.
Appointment Booking
Schedules appointments during the conversation with instant confirmation.
Order Processing
Fast 24/7 automated request handling - no waiting, no missed orders.
50+ More Options
Every business is different. Configure the AI to match your exact workflow.
Online store questions, answered
Support every buyer, day and night.
Answer order-status, returns, and shipping calls 24/7, capture pre-sale leads, and push every detail to your helpdesk in 25+ languages. Live in about 10 minutes, with a 30-day money-back guarantee.
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